Things We Don’t Do

• We never make a new patient go without refills of their medications even if we have not seen them yet.

• We never make a new patient wait more than 24 hours to be seen.

• We never make any sick patient wait longer than 24 hours to be seen.

• We never make a patient who requires a well child, sports or camp physical wait longer than 48 hours for an appointment.

• We never make a patient wait until the next day, if they call by 2:00 pm.

• We never turn away a patient for inability to pay.

• We never send any patient to collections.

• We never dismiss a patient for prolonged back balance as long as payment arrangements are in place.

• We never require separate appointments if parents have extra issues at a well child check. unless a complaint would be better addressed at a separate visit.

• We never recommend lead testing if the patient does not have risk factors EXCEPT it is state law.

• We never take longer than 30 minutes for a callback from the answering service.

• We never require parents to vaccinate their children.

• We never refuse to do a prior authorization for any medication.

• We never refuse to refer a patient.

• We never fail to return your call the same day.

• We never turn away patients who show up for care whether they walk in or are late.

• We never require pre-registration.

• We never send only one ADHD medication at a time. Always three.

• We never require children four and younger to wear a mask.

• We never give a patient less time than they need. This will get me behind, but I will do the same for your child.